Feb 12, 2020
SAN FRANCISCO, Calif., – Feb. 12, 2020 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced it has been recognized as the most advanced employee experience platform in the guiding analytics category of the People Analytics Technology report by renowned research firm, RedThread Research. Medallia’s placement is a result of the breadth of signals, both natively collected and integrated, across employee journeys combined with always-on, continuous
Feb 05, 2020
A 3-Step Guide to Using Customer Journeys to create a Positive Return Experience in Retail Build Loyalty Through Your Returns Process The relationships customer form with brands are built over time–the more positive encounters with a brand, the stronger the relationship becomes. When a customer initiates a return, this is an excellent opportunity to turn what could have been a relationship-serving event into a positive, loyalty-building, interaction. Working with a
Jan 29, 2020
SAN FRANCISCO, Calif., – Jan. 29, 2020 – Today, Medallia, Inc. (NYSE: MDLA), the global leader in experience management, announced that Freshii Inc. (TSX: FRII), a global fast casual restaurant franchise, has selected Medallia solutions, including Medallia Experience Cloud, to elevate the customer experience across multiple channels and touchpoints, as well as to enhance the employee experience. Freshii’s mission is to help citizens of the world live better by making
Jan 23, 2020
San Francisco, Calif, January 23, 2020 – Medallia, a leader in experience management today announced the launch of Medallia Sales and Service Experience App, available on Salesforce AppExchange. By integrating Medallia with Salesforce, sales organizations can measure the effectiveness of sales programs while contact center professionals can quickly resolve customer service issues to drive higher customer satisfaction, retention and revenue. Medallia Sales and Service Experience App The Medallia Sales and
Jan 14, 2020
Today, people have a network of social channels at their fingertips, making it easy for them to spread the word about their best and worst experiences with a brand. And this online customer feedback is easily available to see at a multitude of social and review sites. Social reviews drive decision-making when prospective customers are deciding where to dine, shop or rest their head on a pillow for the night.
Dec 09, 2019
SAN FRANCISCO, Calif., – Dec. 9, 2019 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management today announced that Caribou Coffee has selected Medallia Experience Cloud to further understand and improve the company’s overall employee experience. The 27-year old coffee company operates over 300 company-owned stores in the United States and will leverage Medallia to gain actionable insights into the employee journey and to deliver superior employee experiences.
Nov 13, 2019
SAN FRANCISCO, Calif., – Nov. 13, 2019 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management today announced Big Lots has selected Medallia Experience Cloud to curate a unified view of their physical, digital and omni-channel journeys to consistently delight their customers. Big Lots, a discount retailer operating more than 1,400 stores in 47 states is looking to Medallia to identify and eliminate points of friction in the customer journey in