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Fidelity International’s new voice of client programme has helped lead to improved customer retention and net new sales. Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million clients in 28 countries and offers world-class investment solutions and services and retirement expertise. Driven by the needs of clients, Fidelity recognised the value of improving the client experience through a new voice of the client programme.

Fidelity International is a top global investment management company with over 2 million clients in 28 countries and offers world-class investment solutions and retirement expertise. Driven by the needs of clients, Fidelity recognised the value of improving the client experience through a new Voice of the Client program. Powered by Medallia, this program would embed a customer centric culture from executives to the front line, deliver service excellence and clearly

SAN FRANCISCO, Calif., – Apr. 15, 2020 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that the International Chamber of Commerce (ICC) and the World Health Organization (WHO) is leveraging Medallia Experience Cloud software and Text Analytics to power their global private sector survey of 45M businesses across 140 countries on how they are responding to the pandemic and to identify intelligent actions they can

Yao Xiao joined Medallia in 2016 as a full-time Frontend Engineer, following a successful internship with us the previous year. In this conversation, Yao reflects on his experience as an intern, and why he wants to help the new intern class find their way. Q: When researching companies to consider, what about Medallia stood out? A: Medallia looked like a company with great potential, especially being a leader in its

Like the “Shareconomy,” the Internet of Things (IoT) is currently a bit of a catch-all — if not an all-out tech world buzzword. But simply put, it’s the leveraging of WiFi and mobile technologies to give a digital pulse to previously analogue items and experiences. And the runaway growth of the “Internet of Things,” which Gartner estimates will bring $1.9 trillion value into the global market by 2020, presents a

Medallia enables hospitality and entertainment leader to analyze real-time customer insights to improve the guest experience across the spectacular MGM Resorts portfolio PALO ALTO, California, November 20, 2013 — Medallia® (medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, announced its selection by MGM Resorts International (NYSE: MGM) to empower all MGM Resorts teams –from the frontline to the executive team– to improve the guest and customer experience.