insurance

With consumer trust already a critical issue for insurers who rank 19th out of 22 professions reviewed, COVID-19 has further heightened the sense of urgency for insurers to listen to their clients. Join this webinar to hear Bryan Falchuk, author of The Future of Insurance: From Disruption to Evolution, and Wendi Odenhausen, Medallia’s Insurance CX expert, discuss and debate the foundational traits an organization needs to launch and scale an effective

With the cost of insurance claims rising and increasing consumer expectations for a more personalized and connected experience, the insurance industry is at a tipping point. Watch this webinar to learn how to: Respond to the changing dynamics within insurance and the claims experience Deliver a consistent and seamless customer experience across all touchpoints whether it’s online, in-app, or over the phone Use real-time insights to uncover customer friction, identify

SAN FRANCISCO, Calif., – October 9, 2019 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that Say Insurance, a brand of Shelter Insurance focused on property and casualty, has selected Medallia to optimize the experiences they deliver in digital and call center channels.   “Our customers are the lifeblood of our business, and leveraging technology to continuously elevate the experience we deliver to our customers is

At the recent Experience ‘19 conference Monika Schulze, Head of Customer and Digital Experience at Zurich Insurance Company, shared how changing the company’s culture has led to Zurich’s customer experience success. “It’s not an easy task to shift the mindset of people to think of the customer first,” said Monika. Here’s their story. Zurich Insurance was founded in 1872. Its relationships with 60 million worldwide customers had mostly been delegated