insights suite

New solution helps CX professionals unearth deeper insights to improve the customer experience PALO ALTO, Calif., November 10, 2016 — Medallia, Inc. (medallia.com), the global Customer Experience Management leader, today announced Medallia Insights Suite™. It includes significant enhancements to Medallia’s data analytics capabilities, including Pivot Tables to conduct quick ad hoc analyses, and Crosstabs to investigate patterns in customer feedback. With this new suite, Insights teams no longer have to

Insights professionals live in an era of unprecedented opportunity and face constant change. In a data-driven world, they can harness customer feedback to drive action throughout an organization. But to deliver relevant insights, they must keep up with customers whose behavior and needs are changing faster than ever. New data sources, new channels, new trends: this is the new normal. That’s why we are excited to launch Medallia Insights Suite™