Sep 16, 2019
An Interview with Ori Soen, EVP & General Manager, Medallia Digital on why you should join us as we grow in Tel Aviv. Tell me a little bit about what Medallia Digital does and some of the interesting problems Medallia Digital solves? Simply put, Medallia Digital has created technology that helps companies engage directly with their customers on digital channels. A lot of the data that is used
Aug 28, 2019
Customer experience management is an expanding space—which presents unique opportunities for Medallia’s Solution Consulting organization. For this Q&A Chief People Officer Susan Lovegren spoke with Director of Solution Consulting, Lauren Leland to discuss what first drew her to the company, how she approaches cross-team collaboration, and what’s most exciting about selling in the vertical space. To start, tell us about Medallia and your role. Medallia is a special place
Nov 08, 2018
Lea cómo ganan las organizaciones que invierten en CX. Según el estudio de Forrester Consulting sobre Total Economic Impact™ encargado por Medallia, las organizaciones que usan la plataforma de gestión de experiencia del cliente Medallia pueden alcanzar $ 35.6M en valor y un retorno de la inversión del 591% en 3 años con amortización en menos de 6 meses. Las empresas se beneficiaron de: Mayor ingreso impulsado por mejoras en
Jul 13, 2018
Forrester Consulting’s Total Economic Impact (TEI) study of Medallia reveals the benefits that support the CIO agenda. Forrester interviewed six Medallia Experience Cloud customers to evaluate the impact it has on their businesses. Medallia enables IT organizations to bring enterprise grade control and security to the entire business, and through customer feedback, CIOs can better realize the impact of their current tech systems and plan and prioritize future investments.
Jul 13, 2018
Forrester Consulting’s Total Economic Impact (TEI) study reveals the ways Medallia supports the CXO agenda. Forrester interviewed six Medallia Experience Cloud customers to understand the impact it has on their businesses. Medallia gives CXOs and their experience teams the ability to minimize friction, affect internal change at scale, drive employee engagement, improve retention and overall satisfaction (NPS).
Jul 13, 2018
Forrester Consulting’s Total Economic Impact (TEI) study reveals how Medallia supports the CEO agenda. Forrester interviewed six Medallia Experience Cloud customers to quantify the impact it has on each business. Medallia gives organizations an edge for maximizing revenue and growth. CEOs can align teams around customer expectations, roll out innovations and base future funding on the insights they get with access to the entire customer experience.
Jun 22, 2018
According to Medallia’s commissioned Forrester Consulting Total Economic Impact™ study, the potential you could realize with Medallia is $35.6M in CX impact, an ROI of 537%, a net income increase of $20.1 million and operational efficiencies resulting in savings of $10.5 million.* View this recorded webinar with speakers from Forrester and Medallia. Listen to the panel discussion of the key findings followed by a live Q&A. Want more resources related
Jun 13, 2018
On the heels of our European expansion announcement, we invited one of our top European customers to provide perspective on their customer experience program. In this special blog post, Dr. Oliver Kleine, Manager “Organization” and Manager “Processes & Projects”, CosmosDirekt Insurance Group (Generali Germany), shares how CosmosDirekt is innovating their sales and service process by creating and winning through outstanding experiences for their customers and employees – and thus contributing
Jun 06, 2018
Customer Experience Featured
We are always interested in learning more about how Medallia helps companies win. And who better to learn from than the people using the Medallia customer experience platform everyday. That’s why we recently commissioned Forrester Consulting to conduct ‘The Forrester Total Economic Impact™ Study’ to help us understand how fast revenue could grow with an investment in Medallia and customer experience. For the study, Forrester conducted in-depth interviews with multiple