hospitality

Power up to 80% of real-time guest experiences at scale, with almost no physical contact. Download this guide and learn how to use text messaging to remove non-essential interactions, provide a superior sense of safety and deliver an unrivaled guest experience. BEFORE & AFTER COVID-19 restrictions and protocols have accelerated the need to transition to real-time guest and staff communication. Ensuring safety along each step of the guest journey is

Over the last decade, social media reviews have gone from being a minor element of brand monitoring to a significant indicator of how consumers perceive a brand and whether they will stay loyal to them. This is especially true in the hospitality industry, where restaurant, hotel and travel reviews have the power to make or break a business overnight. In 2017, Medallia conducted a study of 141 million hotel social

A version of this article originally appeared in Hotel Executive on March 7, 2016. As the use of social media becomes more pervasive, its impact on businesses becomes more significant. Digital conversations about your hotel are taking place all the time, and if you’re not engaging in that dialogue, it’s a huge missed opportunity to strengthen your relationship with consumers. By taking advantage of social media interactions, you learn more

A commissioned survey of more than 2,100 travelers conducted by Forrester on behalf of TripAdvisor confirmed what most travelers already know: that travelers find user-generated reviews important when making booking decisions. Let’s face it, most of us won’t stay at an unknown hotel without checking an online review or asking a friend.  Our normal behavior is to type our destination into a review site, scan the 4+-star options in our price range,

Guests invited to share reviews on TripAdvisor during the survey process; Hospitality companies alerted to new reviews as they are posted PALO ALTO, California, March 14, 2013 — Medallia® the global leader in SaaS Customer Experience Management (CEM) solutions, has partnered with TripAdvisor®, the world’s largest travel site*, to enable seamless and timely engagement with guests who can now post a review on TripAdvisor during the survey process. The solution