gartner

To be named a leader in the first ever Gartner Magic Quadrant for Voice of the Customer, 2020* is an incredible honor for Medallia and a credit to our amazing customers, partners and more than 1,900 employees worldwide. I see it as clear validation of how crucial the voice of the customer has become and for Medallia’s founding vision of empowering companies to continuously and systematically adapt by putting the

SAN FRANCISCO, Calif., – Dec. 3, 2020 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management and engagement, today announced that it has been named a Leader in Gartner’s first Magic Quadrant for Voice of the Customer* (VoC). Of the 15 vendors evaluated, Medallia received the highest placement for completeness of vision.  The report noted key strengths about the company: “Medallia pioneered the use of closed-loop action-taking based

In case you missed it, Medallia was recently included as a representative vendor in Gartner’s Market Guide for Voice-of-the-Customer Solutions. The report defines a comprehensive VoC solution as such: First, the solution must provide tools that convert customer feedback into actionable insight, such as dashboards, alerts, customer journey maps, workflow for service recovery and capabilities to drive actions. Second, the solution must collect and analyze all three types of VoC

At Medallia, we talk a lot about embedding the customer into the daily operating rhythm of an organization. That means gathering feedback from customers everywhere and pumping the feedback throughout an organization in a way that creates dialog, insight, and, ultimately, effective action: engagement, recovery, promotion, innovation. This morning at the Gartner & 1to1Media CRM Excellence Awards ceremony, I sat next to the lead executives at Intuit and Best Western