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SAN FRANCISCO, Calif., – Feb. 11, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management and engagement, today announced that the State of Nebraska Emergency Management Agency (NEMA) is leveraging Medallia’s Digital Disruption Quickstart to collect in-the-moment citizen feedback to better understand and improve the experience of its NEMA.Nebraska.gov website visitors. With Medallia, NEMA will be able to better support Nebraskans visiting the NEMA.Nebraska.gov website for information

End-to-end screening, tracing, and engagement solution to ensure public safety and workplace well-being Addressing a positive test result or waiting to understand the impact of potential exposure can be emotionally trying. Without a consolidated view of data and feedback on well-being, many organizations fail to fully support their people despite doing their due diligence. Medallia’s Emergency Response and Support solution is different; it’s about helping people, not just limiting liability.

SAN FRANCISCO, Calif., – Jun. 11, 2020 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced Challenge America, in partnership with the Veteran Health Administration (VHA) Innovation Ecosystem and National Institute of Health, has launched COVID-19 Maker Challenge using Medallia Crowdicity. The mission behind the initiative is to crowdsource innovative solutions to the most pressing challenges faced by first responders and healthcare teams. Top engineers, designers,

It all happened so fast. Within a few weeks, COVID-19 has transformed the way we work. Millions of employees are now working from home—and many of them don’t have much experience doing that.  This is a defining moment in HR. In the new climate, your employees need leadership. They’re looking to the company and you for stability, guidance, and resilience. It’s a tough situation, and we all have to think

Source: Pink Petro/Fred Agho There’s an undeniable shift in energy among today’s corporations. CEOs everywhere are beginning to redefine how they’re positioning themselves. A recent CNBC article has been one of many to start outlining this change and explain why it’s happening. Gone are the days when shareholder value was the main focus. Now, CEOs are prioritizing business goals around “investing in employees, delivering value to customers, dealing ethically with

Customer Experience Management is the next step in the evolution of this customer/employee partnership in the energy industry. It empowers energy companies by delivering a rich array of feedback you can use to anticipate customer and employee needs, address emerging issues, head off potential problems, and measurably improve performance — all the way up the value chain. As a technology it de-silos organizations and activates the workforce, and demonstrates the

Isabelle Conner, CMO of Generali, recently joined us at our annual Experience Europe conference in London to discuss CX. In our last blog post, we shared Isabelle’s insight into the success that Generali Insurance has achieved over the past 3+ years in building their global CX program. She also explored how they managed to make it a part of every aspect of their business. But CX is not something you

As the Chief Marketing Officer at Medallia, Marc Vanlerberghe is helping the company—and its customers—navigate a new frontier in customer experience. In a conversation with Molly Stark, Marc explains what intrigued him about Medallia, how he’s applying his experience from a decade at Google, and his role as a “creative energizer” for his team. First, give us a quick overview of what Medallia does. We help our customers solve a