Feb 12, 2020
Dick’s Sporting Goods: Streamlining eCommerce Experience (Resource)
How Dick’s Sporting Goods is engaging ecommerce customers and acting on real-time feedback to improve the digital experience with Medallia and Adobe. Dick’s Sporting Goods, the largest sporting goods retail company in the United States launched a new ecommerce platform in 2017. To expand ecommerce, Dick’s needed to capture the best customer information possible, digest it quickly, and share it with relevant teams and leadership within the organization so everyone
Jan 10, 2020
Putting the Customer at the Center of eCommerce Experiences (Resource)
Learn how, in a relatively short time, Walmart Mexico’s eCommerce team transformed into a customer-centric organization. Medallia’s Text Analytics enabled Walmart Mexico’s e-commerce team to dig into the “why” behind feedback scores. Armed with these insights, the team was able to successfully drive operational cost savings, increase revenue, and provide significantly better experiences for customers.