customer experience

SAN FRANCISCO–(BUSINESS WIRE)–Medallia, (MDLA) the global leader in experience management, today announced it has partnered with Tableau, the leading analytics platform. This partnership brings together Medallia’s best-in-class experience insights with Tableau’s advanced analytics and data visualization capabilities enabling more people across the enterprise to uncover powerful insights and make data-driven decisions quickly and efficiently. “Arming employees in all corners of the organization with easy-to-understand, robust customer insights empowers them to

SAN FRANCISCO, Calif. – Oct. 7, 2020 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that PODS Enterprises, LLC, the moving and storage company, has selected several Medallia technologies to have a comprehensive view of the customer experience.  “Delivering industry-leading customer care is essential to everything we do,” said Luci Rainey, SVP and Chief Customer Officer of PODS. “We are excited to partner with Medallia

With over 2,400 stores in the US, Puerto Rico, and Mexico, Rent-A-Center employs over 17,000 people who serve more than one million customers. The company puts the buying power in their customers’ hands through flexible payment options so they can enjoy big-ticket items the way they want, when they want it. With the goal of improving customer experience and retention, Rent-A-Center needed a modern solution to gather feedback throughout the

Although Amazon has yet to announce its rescheduled Amazon Prime Day, it confirmed it would come sometime in the fourth quarter of the year. With the summer event moving to the heart of a holiday shopping season already turned upside down by COVID-19, these next three months could be unlike any other. These next months are also the most important time of the year for many industries that depend on

How do you measure the return on investment of Government Customer Experience (CX)? Download this guide to learn how to measure the effectiveness of government experience initiatives, using a simple formula that helps you to justify funding and realize the benefits of your organization’s transformation initiatives. In this guide, you’ll learn how to: Show ROI when profitability isn’t the outcome Prove the value of Government Experience (GX) when yearly appropriations

SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that Canadian Tire Corporation (CTC), one of Canada’s largest and most iconic brands, is partnering with Medallia to gain comprehensive insights into the complete customer experience across its family of companies, including Canadian Tire Retail, Mark’s, SportChek, PartSource, and Party City Canada. CTC operates more than 1,700 retail and gasoline outlets across Canada, offering unique, multi-category assortments

Pfizer CentreOne, a global contract development and manufacturing organization (CDMO) embedded within Pfizer and a leading supplier of specialty active pharmaceutical ingredients, will leverage Medallia as part of its customer experience initiative. With customers spanning emerging biopharmas and large pharmaceutical companies, Pfizer CentreOne understands the importance of listening to customers in real-time and continuously improving how the company delivers its clinical development and manufacturing services. The company wants to be

Earlier this month, the Office of Management and Budget (OMB) released its annual budget guidance for all federal agencies and made significant changes to the section on customer experience, redefining what that means to federal agencies and how they have to measure it. The updates to Circular A-11 guidance and Section 280 expand the direction to all federal agencies and mandate high-impact service providers follow new guidelines for developing a

SAN FRANCISCO, Calif. – Aug. 25, 2020 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that HK Express, one of the  air travel leaders in Asia, has selected Medallia to understand existing and prospective customer sentiment and help prioritize actions that will drive new business and keep existing customers delighted and loyal.  About Medallia Medallia (NYSE: MDLA) is the pioneer and market leader in Experience