customer experience

SAN FRANCISCO, Calif. – Dec. 4, 2020 — Medallia (MDLA), the global leader in experience management today announced it has partnered with Khoros, a global leader in digital-first customer engagement software. The partnership will combine the power of Khoros’ best-in-class solutions for digital customer service (including messaging and chat, online brand communities, and social media management) with Medallia’s customer feedback management software to capture the voice of customers. Together, the

SAN FRANCISCO, Calif. – Dec. 1, 2020 – Medallia  (MDLA), the leader in experience management today announced a partnership with Five9, a leading cloud contact center provider. The two companies will deliver a seamless integration between the Five9 Intelligent Cloud Contact Center and Medallia Experience Cloud – providing real-time feedback and analytics on call center interactions and customer engagement.  “Customers want to engage how and when with a business on

With VA trust scores continuing to rise, the agency has released a new report sharing its VA customer experience success and a “cookbook” other agencies can follow. In 2015, the U.S. Department of Veterans Affairs (VA) ventured out on a journey to improve customer experiences for the Veterans, families, caregivers, survivors, and employees the agency serves, including creating the federal government’s first customer service office — known as the Veterans

Apply these customer experience strategy lessons from Amazon Prime Day and be ready for Black Friday. Between Black Friday, Cyber Monday, and beyond, we’re quickly headed for some of the busiest shopping days of the year. Even during this time of change and uncertainty, 96% of consumers plan to purchase holiday gifts for family and spend an average of $997.79 — about $50 less than in 2019 — on presents

Are your digital and contact center teams working together? These customer experience stats show why they should. The coming era of digital disruption has long been predicted, but it is here now. Organizations have adopted new ways of doing businesses as a result of the COVID-19 pandemic and the lines between digital, in person, and all other channels are blurring. As detailed in the new Medallia “Contact Center and Digital,

The life sciences industry is at an inflection point where the need to prepare for the future and remain relevant are front and center. The relationships between pharmaceutical companies, physicians and patients have changed dramatically this year, making customer experience in life sciences more important than ever. To help companies address those challenges, Medallia recently hired Richard Schwartz as our new life sciences solution principal. Rich — who’s favorite saying

SAN FRANCISCO–(BUSINESS WIRE)–Medallia, (MDLA) the global leader in experience management, today announced it has partnered with Tableau, the leading analytics platform. This partnership brings together Medallia’s best-in-class experience insights with Tableau’s advanced analytics and data visualization capabilities enabling more people across the enterprise to uncover powerful insights and make data-driven decisions quickly and efficiently. “Arming employees in all corners of the organization with easy-to-understand, robust customer insights empowers them to

SAN FRANCISCO, Calif. – Oct. 7, 2020 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that PODS Enterprises, LLC, the moving and storage company, has selected several Medallia technologies to have a comprehensive view of the customer experience.  “Delivering industry-leading customer care is essential to everything we do,” said Luci Rainey, SVP and Chief Customer Officer of PODS. “We are excited to partner with Medallia

With over 2,400 stores in the US, Puerto Rico, and Mexico, Rent-A-Center employs over 17,000 people who serve more than one million customers. The company puts the buying power in their customers’ hands through flexible payment options so they can enjoy big-ticket items the way they want, when they want it. With the goal of improving customer experience and retention, Rent-A-Center needed a modern solution to gather feedback throughout the