Jan 16, 2020
In this webinar, you’ll learn best practices to supercharge the voice of the customer in your CRM with Medallia and Salesforce: What core processes you should integrate in order to generate the most business value for your company How other leading companies are using Medallia Sales & Service Experience to get a comprehensive view of account and customer health Best practices for service centers to get the most timely feedback
Aug 10, 2014
Join Ring Central’s Noomi Codon and Medallia’s Sam Keninger demonstrating how CEM and CRM tie together and the benefits you can reap from Medallia’s Salesforce integration.
Jul 31, 2014
Product & Innovation
Customer Relationship Management (CRM) systems have become staples of business operations around the world. But despite the value they add, they’re only telling half the story — the part you provide. Customer Experience Management brings in the other half — the voice of the customer. By combining the powers of CRM and CEM, you can give every employee in your business a 360-degree view of your relationship with customers. And
Jul 28, 2014
Customer Experience Featured
Note: Don’t forget to sign up for our webinar recording on CEM-CRM integration below! From the moment I joined a beta customer group that was testing a new type of software — software that we now know as CRM — I knew that it would revolutionize the way our sales teams tracked prospects and, ultimately, customer interactions. The promise of CRM was right there, in its name: Customer Relationship Management.
Jul 16, 2014
Featured Product & Innovation
Your company’s investment in a CRM — like Salesforce — wasn’t minor, and it wasn’t without good reason. Whether on the sales or service side (or both), you invested in the platform to better understand and manage the relationships with your customers. You use it as a way to boost sales, reduce churn, and realize more of your customers’ lifetime value. But is your CRM giving you the full picture
Jul 04, 2014
Arm Sales and Support with the Voice of the Customer.
May 02, 2013
Gartner and 1to1 Media honored Best Western and Intuit at Gartner Customer 360 Summit PALO ALTO, California, May 2, 2013 — Medallia® (medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, congratulates two of its customers, Best Western and Intuit, for winning gold in the Gartner & 1to1 Media 2013 CRM Excellence Awards. Best Western, the World’s Biggest Hotel Family®, topped the Social and Mobile Engagement category, while
May 01, 2013
At Medallia, we talk a lot about embedding the customer into the daily operating rhythm of an organization. That means gathering feedback from customers everywhere and pumping the feedback throughout an organization in a way that creates dialog, insight, and, ultimately, effective action: engagement, recovery, promotion, innovation. This morning at the Gartner & 1to1Media CRM Excellence Awards ceremony, I sat next to the lead executives at Intuit and Best Western