Mar 27, 2019
Although many may be unaware, 2018 was a huge year for every U.S. citizen. The continuing efforts to deliver great customer experience (CX) within the private sector are well known. What’s lesser known is that government is paying attention and focusing here too, as evidenced by the Office of Management and Budget (OMB), who began a massive effort last year to turn the notion of a “citizen government” into reality.
May 21, 2018
Provide your users with a stellar in-app customer experience with our new Mobile SDK Best Practices eBook. Discover the subtle but important differences between engaging users on your website vs. in-app, how to use user data for effective engagement and the best ways to systematically measure and optimize app journey experiences for your users.
Jun 15, 2017
Accelerate time to value of your CX programs in digital, retail, contact center, B2B, and retail banking PALO ALTO, Calif., June 15, 2017 — Medallia, Inc. (medallia.com) has distilled the learnings from working with hundreds of the world’s best-loved brands into best practices, and packaged them together so companies can jumpstart their customer experience (“CX”) programs. Best Practice Packages include software, predefined configurations, streamlined deployment, enablement materials, and ongoing support,
Oct 03, 2014
Free October 8 webinar lets customer-minded professionals engage with customer experience experts in interactive discussion featuring independent research firm What: Medallia® (www.medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, is hosting a webinar discussion featuring guest Forrester Research senior analyst Maxie Schmidt-Subramanian to explore how companies can get off the sidelines of Customer Experience (CX) and embed the Voice of the Customer across their entire organizations. When: 08:00 AM
Jan 22, 2014
Jan 22, 2014
Free web event to cover how businesses can use the Voice of the Customer and the NPS® system to improve customer experiences What: “GE Healthcare’s Experience: Operational NPS at Global Scale” Capturing and acting on customer feedback is a critical part of a global organization’s ability to drive customer experience improvement. In this complimentary webinar, GE Healthcare, one of the world’s foremost providers of medical imaging services and information technologies,
Aug 26, 2013
Recording from April 2013 with Medallia’s Michelle de Haaff, VP of Marketing, and Peter Kriss, Customer Experience Research Scientist, who discuss understanding and engaging with hotel guests.
Aug 26, 2013
Recording from September 2012 with Sam Keninger who discusses best practices to ensure your organization stays ahead of the shift to mobile. This webinar will offer a mix of practical advice supported by real examples across B2C and B2B companies.