Jun 27, 2017
SAN MATEO, Calif., June 27, 2017 — Medallia, Inc. (medallia.com) today announced that it provides software to enable Benefit Cosmetics to implement a fun and impactful customer experience program that measures the sentiment of its highly valued consumers. Benefit Cosmetics, a global luxury brand offering cosmetics products and eyebrow services in its popular Brow Bars, uses Medallia to measure and improve Glam Factor, also known as Net Promoter Score®. Medallia
Dec 17, 2015
Customer Experience Featured
Have you ever stopped to ask: why get customer feedback? There are a range of answers. A big part of it is knowing how you’re performing. There’s also getting that information to everyone inside your organization so that they can use it to inform their decision-making. But perhaps the biggest upside is this: when employees better understand the customer’s perspective, and are empowered to fix problems with what they’ve learned,
Apr 29, 2015
Most companies understand the importance of being active on social media. But how much business does this activity actually drive? And how can companies use it to strengthen relationships with customers and deliver better experiences? This report answers those questions.