Oct 11, 2017
Customer Experience Featured
Heartland’s customers range from start-up entrepreneurs to some of the largest and most well-established enterprises in the US. These prized customers need more than just innovative Heartland solutions and security for payments processing, they need a top-notch customer experience as well. Heartland, a division of Global Payments, has successfully achieved a substantial increase in merchant retention demonstrating our ability to provide service and support that is unmatched in our industry.
May 15, 2014
New release further enhances the only Text Analytics solution purpose-built for customer experience data PALO ALTO, Calif., May 15, 2014 — Medallia® (medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, is adding expansive new native multi-lingual capabilities to Medallia Text Analytics, a key part of its CEM platform. These new capabilities allow businesses to analyze customer issues found in unstructured data in 39 languages, bringing the voice