Oct 20, 2014
Customer Experience Featured
Traditional banks — venerable financial institutions housed in imposing stone and marble — are swiftly becoming a thing of the past. Customers are increasingly looking for friction-free ways of conducting their day-to-day banking, relying on online or mobile solutions to their banking needs before they resort to a physical branch. And where they can’t do what they want to online, customers are voting with their feet — of the people
Feb 14, 2014
This is the third Medallia webinar in a series designed to help retailers better engage with their customers, make continuous improvements to the customer experience, and, ultimately, deliver a true omni-channel brand experience—from the customer’s perspective.
Oct 24, 2013
Oct 23, 2013
Application for iOS and Android smartphones and tablets is available today to Medallia customers in iTunes and Google Play stores PALO ALTO, California, October 23, 2013 — Medallia® (medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, today launched a new smartphone application that pushes customer feedback and recovery actions directly to mobile devices, empowering frontline employees to improve the customer experience. Compatible with iOS and Android™, Medallia
Sep 05, 2013
Are you a restaurant, hotel, retailer or other business trying to get a complete picture of the customer experience by also hearing from those who didn’t make a purchase? The people who walked out of your store, or left before being seated in your restaurant, or went next door after parking in your lot? To capture feedback from non-customers, you need to engage them “in the moment” — that is,
Aug 26, 2013
Empower employees on the go to identify trends, respond instantly to customers, and measure success.