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New interface makes Medallia stickier than ever PALO ALTO, Calif. — October 17, 2016 — Medallia, Inc. (medallia.com), the global Customer Experience Management (CEM) leader, today unveiled a new, modern design for its software interface. The design refresh makes it easier for entire organizations, from the frontline to the C-suite, to discover insights, engage with customers, and improve the customer experience. The new design, coupled with the software’s speed and

Johnson & Johnson (J&J) generates 1.5M ServiceNow tickets annually; however, they had no way to proactively address problems as they couldn’t close the loop at scale or get actionable insights from feedback. The IT experience team realized they needed to build an employee listening program that would increase productivity, surface pain points, guide improvements, and drive action across the entire employee journey to ultimately improve the end user experience. J&J

The contact center today is the nerve center of the operation and has needed to provide great agility in identifying and managing shifting challenges. Every conversation between agents and customers contains a gold mine of insights, but uncovering the meaningful nuggets of information within thousands, or even millions, of hours of calls, is a massive challenge. In this on-demand webinar, you will learn how AI-powered speech analytics helps you improve

Consumers’ expectations of brands are higher than ever. They expect companies to understand their needs and expectations. Marketers have to work harder to create relevant, personalized, customer-centric experiences because consumers now set the bar based on the best experiences. To truly shape your customer experience programs and have maximum impact on business performance, it’s imperative to gather a broader array of customer feedback and behavioral signals from a combination of

There’s still yet-to-be-seized opportunities for brands to uniformly capture all Customer Experience (CX) Signals, apply actionable AI-based models, and deliver personalized experiences at scale for companies to drive true transformation internally and externally. Considering the significant digital disruption, dynamic shift in consumer wants and needs, the risk of not creating and nurturing relationships even in digital channels, the time is now to consider a change in your CX programs. Join

Hear Medallia Solutions Principal, Rachel Lane, and Geoffrey Ryskamp, Global Head of Hospitality, Travel & Leisure Practice, share the different types of signals that can give you a better view of your customer, increase loyalty, and accelerate business impact. Watch this webinar to learn: The strategies that yield a constant stream of customer signals How you can drive loyalty, innovate product offerings faster, and improve your ability to predict outcomes

Relying solely on surveys to capture feedback creates an incomplete view of the customer. To truly shape your CX programs and have maximum impact on business performance, it’s imperative to gather a broader array of customer feedback and behavioral signals from a combination of direct & indirect channels, provided in either structured or unstructured formats.In this eBook, you’ll learn the strategies that yield a constant stream of customer signals, helping