May 06, 2014
Customer Experience Featured
Why even care about customer experience? Intuitively, lots of folks in business understand the value of it — from their experience as customers. But when it comes to prioritizing it as a business, there always seem to be skeptics — skeptics arguing that there are better places to focus time and priorities. That a business should be focused on initiatives with harder edges… initiatives that can be proven to generate
Aug 26, 2013
Although improving customer experience is its own reward, CEM programs offer committed users the added bonus of ROI across multiple business channels.
Oct 13, 2011
Extending the Lead in Unifying Mobile Functionality with Customer Experience Management Platform PALO ALTO, Calif., October 13, 2011 — Medallia, the global leader in SaaS Customer Experience Management (CEM) solutions, today announced Medallia Mobile Feedback, a solution that makes it easier than ever for customers to provide feedback on their phones. The solution works across multiple platforms, including iPhone, Android, and BlackBerry. With Medallia Mobile Feedback, customers can fill out