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Free web event explores how Nordstrom continues to lead the industry in customer service excellence   What: Virtual Book Club Webinar with Robert Spector, author of The Nordstrom Way Medallia® (medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, is hosting a webinar discussion with Robert Spector, a recognized worldwide authority on customer service, to discuss the new edition of his popular book on Nordstrom’s omnichannel customer experience

Free web event explores how Nordstrom continues to lead the industry in customer service excellence   What: Virtual Book Club Webinar with Robert Spector, author of The Nordstrom Way Medallia® (medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, is hosting a webinar discussion with Robert Spector, a recognized worldwide authority on customer service, to discuss the new edition of his popular book on Nordstrom’s omnichannel customer experience

Free web event to cover how businesses can use the Voice of the Customer and the NPS® system to improve customer experiences What: “GE Healthcare’s Experience: Operational NPS at Global Scale” Capturing and acting on customer feedback is a critical part of a global organization’s ability to drive customer experience improvement. In this complimentary webinar, GE Healthcare, one of the world’s foremost providers of medical imaging services and information technologies,

Medallia Institute Premieres Multi-Day Seminar in the EU to Cover Best Practices in Customer Experience PALO ALTO, Calif. (USA), September 3, 2013 — Medallia® (medallia.com) What: Medallia’s London course is the latest of Customer Experience Management (CEM) certifications — and the first in the UK — offered by the Medallia Institute (http://institute.medallia.com), a unit of Medallia® (//medallia.com), the trusted partner to such companies as O2 Telefonica, AXA Insurance, Four Seasons

Hundreds of gym owners recently voted on a vendor of the year – and out of all of Gold’s operational partners- it was a Silicon Valley software company, Medallia, whose solutions drive improved business results through action on the customer experience. So, “Why Medallia?”, I recently asked an executive at Gold’s Gym. “When we reviewed the vendors used throughout the corporate and franchise locations—and the impact they had on our