Jul 07, 2017
Empathy is a great way for companies to connect with customers, but exercising it can be incredibly taxing for frontline employees, often leading to burnout and turnover. One effective approach to countering these negative outcomes is to pair empathy with empowerment. Companies that have done this have seen benefits for customers and employees alike.
Jan 16, 2014
People & Culture
We’re willing to bet that, in the last few weeks, you’ve received at least one LinkedIn connection request from someone you don’t know. While the first of these may catch you off guard (and trigger a range of emotions), chances are you’ve been guilty of aspirational inviting too. While we can admit that most of us have done it, what are we really gaining? I’d offer that — unless you’re