Jan 14, 2020
NEW YORK–(BUSINESS WIRE)–NRF–Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that leading retailers DICK’S Sporting Goods, AkzoNobel and Smashburger have selected Medallia Experience Cloud to turn shoppers into brand promoters and diners into loyalists. “We are seeing amazing growth across our retail and QSR business as new customers look to optimize both their digital and brick-and-mortar guest experiences. With Medallia’s powerful AI capabilities, CEOs to front line associates are
Dec 10, 2019
SAN FRANCISCO, Calif. – Dec. 10, 2019- Medallia (NYSE: MDLA), the global leader in experience management, today announced Voice of the Public Package, a new configured solution designed to support government agencies in meeting the requirements outlined by A-11 and kickstart new Government Experience (GX) Programs. The pre-configured solution includes A-11 compatible insights and reporting as well as real-time access to the Medallia Experience Cloud to drive in-the-moment actions and
Dec 02, 2019
To say that government underperforms in terms of CX is to state the obvious. Complaints about lines at the DMV, frustration when dealing with the IRS, and misperception of needs by federal insurers are all commonplace. Despite its mandate to serve the people, government is the bottom-performing industry when it comes to customer satisfaction in the US. The fact that this holds true in France, Germany, Canada, the UK, and
Mar 27, 2019
Although many may be unaware, 2018 was a huge year for every U.S. citizen. The continuing efforts to deliver great customer experience (CX) within the private sector are well known. What’s lesser known is that government is paying attention and focusing here too, as evidenced by the Office of Management and Budget (OMB), who began a massive effort last year to turn the notion of a “citizen government” into reality.