Jan 21, 2020
In this exclusive interview with Zurich Insurance’s Global Head of Customer & Digital Office, Monika Schulze, and Global Head of Customer Insights & Analytics, Clairy Moraitou, you’ll get an in-depth look at their predictions for influential industry trends, the evolution of Zurich’s experience management journey, the impact of customer centricity on the organization’s business results and ability to innovate, and much more.
Jan 16, 2020
In this webinar, you’ll learn best practices to supercharge the voice of the customer in your CRM with Medallia and Salesforce: What core processes you should integrate in order to generate the most business value for your company How other leading companies are using Medallia Sales & Service Experience to get a comprehensive view of account and customer health Best practices for service centers to get the most timely feedback
Jan 14, 2020
As another holiday shopping season fades into their rearview mirrors, successful retailers recognize how crucial it is to maintain momentum going into the new year. And from a CX perspective, the single biggest post-holiday momentum-killer is customer fatigue. In the weeks leading up to the holidays, consumers spend much of their ecommerce time and money shopping for other people. Their wallets get lighter, and in many cases, their patience gets
Jan 13, 2020
NEW YORK–(BUSINESS WIRE)–Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced three new innovative capabilities at NRF 2020, arming retailers with powerful insights to create world-class customer experiences. Rival Intelligence for Medallia Social An innovative capability in Medallia Social, Social Rival Intelligence, helps retailers and other location-based businesses understand what customers are experiencing and sharing about the competition on review sites such as Google and TripAdvisor. New self-service capabilities
Jan 10, 2020
Learn how, in a relatively short time, Walmart Mexico’s eCommerce team transformed into a customer-centric organization. Medallia’s Text Analytics enabled Walmart Mexico’s e-commerce team to dig into the “why” behind feedback scores. Armed with these insights, the team was able to successfully drive operational cost savings, increase revenue, and provide significantly better experiences for customers.
Jan 08, 2020
Customer Experience management is the new goldmine for companies looking to transform their businesses. Today’s new norm is about delivering stellar employee and customer experiences that drive new levels of loyalty and revenue like never before. And industry events including customer and employee experience conferences are a great place for C-level executives and CX / EX professionals to unite and identify the strategic approaches to keeping their most valuable asset
Nov 14, 2019
Originally posted by the U.S. Department of Veterans Affairs 45,390 American adults died from suicide in 2017, including 6,139 U.S. Veterans. Our nation is understandably grieving with each suicide, prompting our collective and tireless pursuit of evidence-based clinical interventions and expansion of community prevention strategies to reach each Veteran. As part of recent efforts to support Veterans in crisis, VA is using artificial intelligence (AI) systems capabilities leveraged by customer feedback