Sep 25, 2019
Join us at Workday Rising to Find Out How and Why Happy and engaged employees deliver great experiences to customers, and happy customers drive great business outcomes. I learned that from Jim Heskett, co-author of The Service Profit Chain and one of my favorite professors at Harvard Business School. Fast-forward fifteen years, and this same, timeless idea is at the heart of our partnership with Workday. First, some background. Since
Apr 17, 2019
SAN FRANCISCO, April 17, 2019 /PRNewswire/ — Medallia, Inc. (www.medallia.com), the global experience management leader, today announced the appointment of industry professional Rory Cameron as Executive Vice President, Corporate Development, reporting to Medallia’s President and Chief Executive Officer, Leslie Stretch. With more than 20 years of corporate development experience in the software industry, Cameron will accelerate Medallia’s growth through new technology partnerships and acquisitions. “Rory has an extensive background in the cloud M&A field with experience
Mar 11, 2019
SAN MATEO, Calif., March 11, 2019 /PRNewswire/ — Medallia, Inc. (www.medallia.com), the global Experience Management leader, announced today new additions to Medallia’s Employee Experience (EX) suite that enable business and human resource (HR) professionals to create, manage and scale superior employee experiences within and across the entire employee lifecycle. Today millions of employees at major global brands use the Medallia platform. Leading brands and HR leaders around the world have come to the realization that
Feb 11, 2019
SAN MATEO, Calif., Feb. 11, 2019 /PRNewswire/– Medallia, Inc. (www.medallia.com), the global Experience Management leader announced today Estelle Villard as the new Vice President and Country Manager of Medallia’s operations in France. Global demand for improved experience is unanimous across the board and France has a long history of innovation and high-quality experience. A recent study from Medallia around customer demands found that 64 percent of customers said they have avoided a brand due to just one bad experience,
Jan 09, 2019
SAN MATEO, Calif., Jan. 9, 2019 /PRNewswire/ — Medallia, Inc. (medallia.com), the global Experience Management leader announced that Shannon Katschilo, an expert in Experience Management is the new Vice President and Country Manager of Medallia’s operations in Canada. Shannon and her team are perfectly set up to power the experience management strategies sought by innovative Canadian businesses. Many well known innovative brands across the region have already chosen Medallia including
Dec 11, 2018
SAN MATEO, Calif., Dec. 11, 2018 /PRNewswire/ — Medallia, Inc. (medallia.com), the global Experience Management leader, has hired Roxanne Oulman as Chief Financial Officer. During her 25-year career in finance, Oulman served in leadership roles at very high growth, innovative public companies in cloud software, life sciences and consumer product industries. At Medallia, Oulman will focus on driving profitable growth as the company expands globally and enters new vertical markets.
Oct 02, 2018
I’m about 100 days into my role as President & CEO of Medallia and this milestone just happens to coincide with CX Day, giving me yet another reason to celebrate. I joined Medallia because customer experience changes business outcomes and when you think about it, it’s how the best companies compete. At Medallia, we are proud and humbled to help businesses win through CX. While it’s true: CX Day is
Jul 25, 2018
Medallia collects survey information from digital surveys embedded in this reporting application. Our employees can access and use survey feedback you choose to provide to evaluate your impression of and interactions with our reporting application, and to improve your experience with our platform. Your organization’s customer experience team can also request reports or summaries that include this feedback. This survey may allow you to take a screenshot of portions of
May 21, 2018
Medallia Digital In-App is the only solution that allows you to take full control of your in-app users’ customer experience. Find out more about it’s powerful features and how we can help you engage with your app users effortlessly and in real-time.
May 21, 2018
Provide your users with a stellar in-app customer experience with our new Mobile SDK Best Practices eBook. Discover the subtle but important differences between engaging users on your website vs. in-app, how to use user data for effective engagement and the best ways to systematically measure and optimize app journey experiences for your users.