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Whitepaper

Winning Telecommunications with Medallia for Digital

The telecom industry is a fiercely competitive market — according to Forrester research, 89% of consumers are willing to switch providers as a result of a poor experience. For that reason, maintaining great customer experience is imperative for telecom operators.

Download this whitepaper to learn how Medallia for Digital caters specifically to the needs of the telecom industry and can help you:

  • Better understand your customers
  • Optimize conversions
  • Increase online self service
  • Reduce call center costs
  • Improve customer loyalty and retention

Find out why leading brands such as T-Mobile, Sprint, Virgin and Sunrise rely on Medallia!