Vodafone UK: Case Study
How Vodafone UK generated +331% sales opportunities with Medallia Digital Suite
With over 300m mobile customers across 21 markets and 48 partner markets, Vodafone understands the importance of customer experience.
For over two years, Vodafone UK has relied on Decibel by Medallia’s digital experience analytics to perfect online experiences for their customers. Medallia Digital’s feedback insights give the Vodafone team 360° visibility into all online experiences. Together, the combined solutions are the pillars of Medallia Digital Suite.
Read the case study and find out how Vodafone UK tapped into the full power of the entire Medallia Digital Suite to increase online visitors by 181% and generate 331% in sales opportunities, while resolving critical customer issues quickly and at scale.