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Webinar Recording

Virtual Book Club with Brett King, Author of Bank 3.0

Turning Customer Experience in Financial Services on Its Head

For as long as most people remember, a bank branch is where you open a bank account and get financial advice. But with rapidly evolving technology and consumer behavior, the way customers engage with industries, like banking, insurance, and other advisory businesses, is changing dramatically; and the financial services industry must rise to meet this challenge.

Listen to the recording featuring special guest Brett King to learn more about: 

  • How mobile technology is changing the context of banking and insurance.
  • The growth of the ‘de-banked’ consumer who doesn’t need a bank at all.
  • Why banking is no longer a place you go, but something you do.
  • Why advisors might be trumped by “advice.”

Download the recording to meet Brett, learn about the impact of great customer experiences in the financial services industry, and get answers to your lingering questions! Don’t miss out—register for the Medallia Virtual Book Club today!