Request a Demo

Job Role
Inquiry Type

YES, I agree to receive, via email, information about Medallia solutions and success stories that show how industry-leading companies improve the customer experience and increase revenue. Read our Privacy Policy in the footer below.
Read our Privacy Policy

Thank You

Your message has been received and we will contact you shortly.

Webinar Recording

Using Design Thinking to Create Great Customer Experiences

We’ve all had those experiences where everything just seemed to click into place. Where, as a customer, it felt almost… effortless. Of course, creating such experiences takes a lot of work.

In fact, it can be hard to even know where to start.

There’s one approach to creating such experiences that’s being increasingly relied upon, however: design thinking. It is perfectly suited for creating great customer experiences: it helps frame problems, ensures that you’re asking the right questions, is a catalyst for getting more ideas out there, and then ensures that the best approach is chosen.

Hear from a leader in the field of design thinking — Wendy Castleman. Wendy is an Innovation Catalyst Leader at Intuit, a company renowned for its use of design thinking. In the recording, Wendy will discuss how to leverage design thinking in order to build great customer experiences — the ones that just seem to click into place.

Complete the form to download the recording!