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Transform Government Services Through Best-In-Class CX

Traditionally, public institutions haven’t enjoyed the tools the commercial sector depended on to improve customer experience.

In fact, a Forrester study found that just 50% of federal customers who used only digital channels were able to accomplish their goals for interacting with a government agency.

We’re here to help change that.

In this brochure, you’ll learn how Medallia can enable you to:

  • Collect feedback at strategic points in your users’ online journeys
  • Analyze your citizens’ behavior across digital channels
  • Activate every employee to take action
  • Manage scale on a federal level