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Case Study

Tory Burch Case Study: Decreased detractors by 12% within first year live

How has a relatively new company—built in just 2004— become a customer-centric leader? The answer: by using customer feedback as a guide for improvement. Within the first year of using Medallia to monitor and improve experiences, Tory Burch has reduced detractors by 12% and decreased the spread in NPS points across all stores by 15 NPS points, thereby delivering consistent transformational experiences across the globe.

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