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The Total Economic Impact™ of Medallia: A Brief for CXOs

Forrester Consulting’s Total Economic Impact (TEI) study reveals the ways Medallia supports the CXO agenda. Forrester interviewed six Medallia Experience Cloud customers to understand the impact it has on their businesses.

Medallia gives CXOs and their experience teams the ability to minimize friction, affect internal change at scale, drive employee engagement, improve retention and overall satisfaction (NPS).