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Webinar Recording

The Ritz-Carlton’s Principles for World-Class Customer Experience

It’s hard to name a company in any industry with a better customer experience reputation than The Ritz-Carlton. And its legendary approach to customer service involves a lot more than luxurious accommodations.

In this webinar recording, you’ll learn about that approach from bestselling author and Experience 2016 speaker Joseph Michelli, who’s written the definitive book on The Ritz-Carlton and interviewed hundreds of the company’s leaders. He explains just what makes The Ritz-Carlton so special, and what companies in any industry can learn from The Ritz-Carlton’s approach.