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Webinar Recording

Virtual Book Club with Author of The Nordstrom Way, Robert Spector

Join our Virtual Book Club and meet Robert Spector, a recognized worldwide authority on customer service and co-author of The Nordstrom Way to Customer Service Excellence.

Hear from Robert on how to structure and improve your customer experience – as well as understand the direct link between empowering your employees and creating long-term sustainable relationships with customers. This interactive conversation with the author is a unique opportunity for customer-minded professionals to gain crucial insights and ask their burning customer experience questions.

More about The Nordstom Way:
The Nordstrom Way to Customer Service Excellence is the definitive guide for how organizations of all types and sizes can become the Nordstrom of their industries. Originally published in a pre-smartphone and pre-social era in 2005, the book was recently recrafted by Robert Spector to address how these technologies are helping companies serve customer needs even better. It also explores how Nordstrom has been able to not just survive, but thrive, in a challenging economy and competitive marketplace – and continues to stay on the cutting-edge of delivering the ultimate omnichannel customer experience. This action-oriented handbook contains 75% new material, all-new chapters, and innovative training exercises and activities. It’s a must-read for customer-centric professionals.

Don’t miss it, sign up today.