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Webinar Recording

The Human + Digital Customer Experience Blueprint

Investing in the right CX strategies that maximize customer value

The adoption of digital channels has revolutionized how customers interact with businesses, proving effective in scaling business growth and improving customer experience.

One question that companies face, is what impact on customer loyalty has the digital transformation caused? Is there a right balance of human touch and technology that allows businesses to maximize their investment strategy while simultaneously maximizing customer value?

In this webinar, learn how investments in both digital and human experiences come together to form a successful CX blueprint every company should adopt.

Presenters:

John Abraham
General Manager, Medallia Institute

Veronica Andrade
Global Head of Insights and Advisory Services, Medallia