The adoption of digital channels has revolutionized how customers interact with businesses, proving effective in scaling business growth and improving customer experience.
One question that companies face, is what impact on customer loyalty has the digital transformation caused? Is there a right balance of human touch and technology that allows businesses to maximize their investment strategy while simultaneously maximizing customer value?
In this webinar, learn how investments in both digital and human experiences come together to form a successful CX blueprint every company should adopt.
General Manager, Medallia Institute
Global Head of Insights and Advisory Services, Medallia