Report
The Future of Retail Consumer Behavior
Since March 2020, Sense360 By Medallia has been conducting daily research on consumer behavior in response to the COVID-19 pandemic.
The report examines how changing consumer behavior has impacted the retail industry as a whole, as well as specific retail categories, and what the future will hold for the industry.
Download the report to read the research findings, including:
- Consumer spending trends and surveys from 15 months of daily research
- The biggest changes in consumer behavior - including which habits are here to stay
- How different retail sectors have been affected, and specific strategies for retaining customer loyalty
Download the Report
Related Resources
Experience 101
Platform
Company
Resources
Copyright © 2024. Medallia Inc. All rights reserved.
© Medallia®, the Medallia logo, and the names and marks
associated with Medallia’s products are trademarks of Medallia and/or
its affiliates. Net Promoter, Net Promoter Score and NPS are
registered trademarks of Bain & Company, Inc., Fred Reichheld and
Satmetrix Systems, Inc. All other trademarks are the property of their
respective owners.