Report

The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021

Medallia has been named a leader in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021.

Of the 12 vendors evaluated, Medallia received one of the highest scores in the Strategy category and the highest possible scores in several criteria that we believe are top-of-mind for our customers:

  • Feedback collection
  • Employee feedback (VoCE/VoE)
  • Image and video feedback collection/mining
  • Analytics capabilities
  • Alerting and closing the loop
  • Usability
  • Creates a culture of customer-centricity
  • Scalability
  • Security/Regulatory/Compliance
  • Execution and delivery on roadmap
  • Product vision and strategy