The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020

Medallia was evaluated for its Experience Cloud solution and was ranked a leader.

Medallia received 5 out of 5 scores in the criteria of:

  • Execution and delivery roadmap
  • Product vision and strategy
  • Feedback collection
  • Alerting and closed-loop capabilities
  • Journey analytics
  • Analytics capabilities
  • Reporting capabilities
  • Scalability

Clients praise Medallia for its “technology and ability to grow and scale with their business.”

Learn why Forrester Research Inc., positioned Medallia as a leader.