The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020

Medallia was evaluated for its Experience Cloud solution and was ranked a leader.

Medallia received 5 out of 5 scores in the criteria of:

• Execution and delivery roadmap
• Product vision and strategy
• Feedback collection
• Alerting and closed-loop capabilities
• Journey analytics
• Analytics capabilities
• Reporting capabilities
• Scalability

Clients praise Medallia for its “technology and ability to grow and scale with their business.”

Learn why Forrester Research Inc., positioned Medallia as a leader.