The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020
Medallia was evaluated for its Experience Cloud solution and was ranked a leader.
Medallia received 5 out of 5 scores in the criteria of:
- Execution and delivery roadmap
- Product vision and strategy
- Feedback collection
- Alerting and closed-loop capabilities
- Journey analytics
- Analytics capabilities
- Reporting capabilities
Clients praise Medallia for its “technology and ability to grow and scale with their business.”
Learn why Forrester Research Inc., positioned Medallia as a leader.