Request a Demo

Job Role
Inquiry Type

YES, I agree to receive, via email, information about Medallia solutions and success stories that show how industry-leading companies improve the customer experience and increase revenue. Read our Privacy Policy in the footer below.
Read our Privacy Policy

Thank You

Your message has been received and we will contact you shortly.

Case Study

Telco Operator Case Study

A large European Telco operator wanted to increase the number of customers who found support solutions on its website, thereby lowering the volume of calls to its contact center and reducing service costs. The company also wanted to ensure that they it retained its position as a service leader and that customer satisfaction remained high during the transition to self-service.

The company achieved amazing results including:

  • Increased online support resolutions by 15%
  • Decreased call center support costs by more than $3 million
  • Improved Net Promoter Score
  • Streamed website content and navigation

Download the case study to read more!