3 Steps to People-Centricity: How Your CU Can Deeply Engage with Members, Potential Members, and Employees
In a digitally interconnected world, Credit Unions need to deeply engage with the communities they serve and create a dialogue that goes beyond transactions.
In this webcast, Rob Maretsky will walk you through the steps Partners Federal Credit Union has and is currently taking to build a comprehensive experience program that increases engagement with members, their families, and employees (Walt Disney Cast members).
Step 1: Validate the voice of the customer by closing the loop
Step 2: Unite cross-functional teams to reduce friction and increase efficiency & satisfaction
Step 3: Empower and enable employees to build meaningful connections with customers & prospects
Join this webcast to:
- Understand how linking customer and employee experience nurtures lasting relationships
- Learn how to leverage technology to drive continuous improvement of your customer & employee experiences
- Generate ideas to create a culture of customer-centric innovation
Rob Maretsky, MBA, CSPO, CSM
VP – Digital Services at Partners Federal Credit Union
Lauren Leland Brand
Director, Solutions Consulting – Financial Services and Healthcare, Medallia