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State of Customer Experience 2018

What are the world’s customer experience leaders doing differently? And how have those practices impacted their business? These are the questions the Medallia Institute sets out to answer with its annual State of Customer Experience infographic, which is based on analysis of data from hundreds of brands in the Medallia community. Download the State of Customer Experience 2018 infographic to learn how customer-centric companies operationalize feedback and deliver greater value to their customers.