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5 Ways Social Media Impacts Business and the Customer Experience

Social media is impacting your business and redefining the way we look at customer experiences. It has a profound impact on customer loyalty, brand perception, and, inevitably, business success. Companies that are closely in tune with social chatter and able to take action on that feedback have a distinct advantage over competitors that fail to monitor social media channels.

Hear Sam Keninger in this webinar as he discusses how Medallia is leading the way to help companies both monitor and manage their social presence.