Case Study

How Renault Trucks achieved customer experience excellence with Medallia

Renault Trucks wanted to reinforce its position as a partner committed to the well-being and success of its customers on a day-to-day basis.

The company launched the Renault Trucks Experience program via the Medallia platform, allowing them to measure customer satisfaction by continuous listening at all levels, from the dealership to the head office. The pilot has been expanded to 38 countries where customers can express themselves in real time and Renault Trucks staff can act on this feedback.

Read the case study and learn more about Renault Trucks' 89% response rate and how teams act quickly and efficiently to customer feedback.