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Webinar Recording

Reimagining CX for Banking in the Digital Age

In this digital age, the banking industry needs to transform their physical journeys into primarily digital ones, but many banks are ill-equipped to deal with this change and are failing to adapt to changing customer demands.

Join our panel of CX banking experts to learn how banks can maintain a genuine connection with customers, even while closing branches and digitizing services.

Register now to hear these CX banking experts reveal:

  • How to reconnect and regain trust with your customers
  • How to strike the right balance between human and digital interactions
  • The best ways to act on insights from data and customer feedback to drive the right changes
  • How to engage your whole organization to use feedback effectively

Hosts

  • Bart-Jan van Duijn-Versteden and Jeroen van Deurzen – co-founders of The Experience Professionals and previous CX professionals at Abn Amro
  • Christopher Colley, Medallia’s in-house banking CX expert