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Real Time Engagement

Are You Meeting Your Customers’ Expectations?

Today’s consumers have become accustomed to instantaneous services and subscriptions, making real-time engagement with brands the new industry standard. The study of 3,000 consumers — ‘Customer Engagement Now’ — shows that three expectations have, or will soon, become the new normal: real-time engagement across channels, a two-way conversation that influences the customer experience in real time, and on-demand convenience in an omnichannel environment. See the key takeaways from this study in this infographic.