Putting the “Customer” in CRM Webinar
Is your Customer Relationship Management giving you a complete picture of what your customers are thinking?
CRM systems are a great way to aggregate everything you’re observing about your customers. But wouldn’t you like to hear what they have to tell you themselves? By integrating your CRM with an effective customer experience management system, you’ll give your sales and support teams direct access to the Voice of the Customer and allow them act on the feedback customers provide.
Medallia works with many CRM providers, and we recently announced a strategic partnership with Salesforce.com. Join us on July 31 for a webinar exploring how CRM and CEM tie together. The agenda includes insights from Noomi Codon of RingCentral on the benefits the company is reaping from its Medallia/Salesforce integration.
In the session, Medallia’s Sam Keninger will lead a discussion on:
- How CEM helps deliver the original CRM promise
- The benefits of bringing the Voice of the Customer into your CRM
- Examples of integration across sales and services