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Webinar Recording

Patient Loyalty 101: Turning Satisfaction into Loyalty with Feedback

Patients have more choices now than ever before – concierge PCPs, retail clinics, urgent care centers, insurance driven telemed calls – and they won’t settle for anything less than the best possible service & care. Patient loyalty is up for grabs, and healthcare organizations must prioritize the patient experience to stay competitive.

In this webinar, Kelsey Hussey (RN, MSN) and Belinda Simmons will demonstrate how meaningful action on patient feedback aligns satisfaction & experience to drive patient loyalty.

Watch the recording to learn how to:

  • Implement an “action oriented” closed loop process
  • Improve loyalty using social media
  • Translate best practices from other industries translate to the healthcare setting

Speakers:

Kelsey Hussey
RN, MSN, & Medallia Healthcare Solution Consultant
Belinda Simmons
Healthcare Practice Lead at Medallia