Customers are won and lost every day. Voice of the customer feedback allows for continual improvement, but may be too late to save a customer from their poor experience. Companies that want to create winning experiences need to rethink how they engage and interact with customers.
Listen to this Medallia webinar, with guest speaker Maxie Schmidt-Subramanian from Forrester Research, to discover what is required to keep up with an increasing consumer preference to engage with brands across new and proliferating digital channels. This session will cover why you need to have a CX engagement approach that goes beyond surveys and feedback collection, providing in-the-moment experience interactions that accelerate insights, influence outcomes and create extraordinary moments for your customers.