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Medallia’s 2014 Customer Benchmark

What are the leaders of customer experience doing differently? Which of their best practices should you incorporate into your business? These are the questions the Medallia Institute sets out to answer with its annual Benchmark, which is based on the analysis of data from hundreds of companies in Medallia’s client portfolio. Download the 2014 Benchmark to reveal the latest trends in CEM, understand their impact on your revenue, and become a customer experience leader.