Medallia and Bazaarvoice
Bazaarvoice, a technology company that brings businesses together to amplify the authentic voices of people where they shop, and Medallia, the global leader in Customer Experience (CX) SaaS solutions, have united forces to deliver a solution that significantly increases website review freshness and volume.
Companies engaging in ecommerce, such as hotels and online retailers, have seen the benefits of con- sumer reviews on their websites for years. Embedding
reviews into the shopping experience leads to higher conversion rates, better search engine placement, and bigger shopping carts. However, creating the review freshness and volume needed to reap these benefits can be challenging.
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