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Medallia’s 2018 Customer Experience Predictions

2018 is the pivotal year for companies to define themselves by the customer. And now that the year is coming to a close, it’s time to check-in; is your company on track?

In our 2018 CX Predictions, we laid out 5 competencies for companies that win through CX:

  1. Have a plan to adapt to the customer
  2. Hardwire the customer into every decision
  3. Offer many digital mechanisms for participating, and provide a great human experience
  4. Run the words
  5. Leverage the employee as ground zero

Learn what it takes to be among winning companies, and continue to succeed as you move along your CX journey.