Medallia’s 2018 Customer Experience Predictions
2018 is the pivotal year for companies to define themselves by the customer. And now that the year is coming to a close, it’s time to check-in; is your company on track?
In our 2018 CX Predictions, we laid out 5 competencies for companies that win through CX:
- Have a plan to adapt to the customer
- Hardwire the customer into every decision
- Offer many digital mechanisms for participating, and provide a great human experience
- Run the words
- Leverage the employee as ground zero
Learn what it takes to be among winning companies, and continue to succeed as you move along your CX journey.