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Webinar Recording

Insights with Influence Series: How Royal Caribbean Wins at CX

Topic: Insights with Influence
Presenters:
Shawn Bailey, CX Expert, Royal Caribbean Cruises Ltd
Luke Baxter, Director of Product Management, Medallia

In the Age of the Customer, Insights and CX teams are well-positioned to lead the customer experience mandate. Join us in our series of webinars to learn how CX teams at our top customers achieve success with this evolution.

The first webinar of this series features Shawn Bailey, CX Expert from Royal Caribbean Cruises. Shawn has been able to use his role on insights to transform Royal Caribbean’s customer experience strategy. In this webinar, Shawn will teach how he’s been able to:

  • Connect and align the crew and business teams with the customer
  • Drive innovation in this unique and competitive cruise market
  • Deliver tangible business impact in Royal Caribbean’s customer experience strategy