How to Implement a World-Class Digital VOC Program
Online and offline customers are birds of very different feathers. How do you implement a digital VOC program that helps you better understand and build stronger relationships with your online customers?
Listen to Ori Soen, GM of Medallia Digital, and discover how you can leverage a digital VOC program to boost loyalty, enhance customer relationships, and ultimately increase revenues. In this webinar recording, you will learn best practices on how to:
- Plan and structure a Digital Voice of Customer program
- Choose the right engagement methods to gain deep insight
- Augment feedback with supporting data to paint a holistic picture
- Measure and continuously improve your digital CX, ultimately driving brand loyalty